Frequently Asked Questions

Withdrawals are usually instant, but in rare cases where a manual review is needed, it may take up to 24 hours to be processed on our side.

In some situations, we may need to wait for your deposit to fully settle before we can approve a withdrawal. This is especially common with certain payment methods where the deposit isn't instantly confirmed on our end.

Once approved, depending on your bank policy, the funds will be credited to your account within 5 business days.

Please allow up to 10 minutes for the transaction to be processed. 

If more than 10 minutes have passed and you have been charged, but the funds are missing, please send a proof of the payment to hey@betiro.com for us to review further and update you as quickly as possible.

There could be a few reasons for this:

• You have not entered your First and Last name in the ‘Beneficiary’ field;
• Wthdrawing to an account under the name of another person
• An excessive amount of payment methods added in your account
• Limits imposed by your bank

There could be a few reasons for this:
- You have not entered your First and Last name in the ‘Beneficiary’ field;
- Your card could have expired;
- Insufficient funds;
- You have not entered your card details correctly;
- Your issuing bank requests specific transaction approval;
- You don't have a 3D security code;
- Оur security system has detected a possible link between multiple accounts.

Once a withdrawal request has been submitted, it cannot be changed. However, cancellation may be possible depending on the processing status.
To check this, go to the "Deposit" tab in your Cashier/Wallet. If your withdrawal is still pending and eligible for cancellation, you will see a 'Cancel' button next to it.

The minimum deposit amount is 20 EUR and the minimum withdrawal amount is 50 EUR.

As a licensed gaming operator, we are required to verify the personal data you provide. This verification process is essential for protecting all of our players from potential identity theft and ensuring the efficiency of financial transactions. 

We perform periodic, random checks on accounts in the interest of your security.

• For identity proof, we would need front and back photos of a valid government issued ID, Drivers License or Passport, and a selfie of yourself holding your document of choice.
• When it comes to address proof, we can accept a bank statement or utility bill, issued to you in the past 90 days, in PDF, or as a photo of a physical copy.

All submitted documents should have all four corners visible, and no information should be covered.
Please refer to the below infographics to successfully submit your verification when needed.

The verification process is automated and it usually takes a few minutes up to an hour.

We collect your personal data to safeguard against misuse and unauthorised activities. Your personal information will be treated with utmost confidentiality and will not be disclosed to any third party, except when mandated by law. By entering your date of birth, you confirm that you are 18 years of age or older. Providing accurate personal details in your account ensures that you can receive winnings from the games you play.